At myroast™, we believe in a level playing field for all sellers and customers, and we are committed to fostering transparency and consistency in every aspect of our marketplace. We've created policies to reflect those values and set clear standards and expectations for users.
This policy is incorporated into the Terms of Service by reference. To find out more, click below.
This online marketplace (“Marketplace”) is operated by myroast™ (“MyRoast”). Throughout the site, the terms “we”, “us” and “our” refers to MyRoast. The Marketplace allows third parties (“Sellers”) to create accounts, offer, sell and ship their products to customers (“Customers”).
These terms of service (“Terms of Service”) govern the use of the Marketplace and apply to all users of the Marketplace including without limitation, Sellers, Customers, merchants, browsers and / or contributors of content (Collectively, the “User(s)”). Throughout the site, the terms “you” and “your” refers to the User(s).
MyRoast is committed to providing Customers with a positive shopping experience. If a Customer is not satisfied with their purchase, they may be eligible to return the product for a refund.
All products sold through the Marketplace are eligible for return and refund, except for perishable items such as specialty coffee products. Any products eligible for a return, must be in the same condition received, unworn or unused, with tags, and in its original packaging, accompanied by the receipt or proof of purchase.
Please note that if a customer simply changes their mind about a perishable item such as specialty coffee, MyRoast and its Sellers may not accept the return and no refund will be issued. To avoid changes of mind, we encourage Customers to carefully check their shopping cart prior to completing orders. All transactions are final upon shipment.
Customers must initiate a return within 5 business days of receiving the product by contacting the Seller directly. The Seller will provide instructions on how to proceed with the return. Customers are responsible for ensuring that the returned product is in its original condition and packaging.
If you do not receive a response from the Seller within 3 business days, please contact us by emailing and we'll do our best to resolve any issues as quickly as possible.
Refunds will be issued in the same method of payment used for the original purchase. Refunds will be processed within 30 days. MyRoast and its Sellers reserve the right to deduct a restocking fee or refuse a refund if the product is not returned in its original condition and packaging.
If a Customer receives a damaged or defective product, they must contact the Seller directly within 5 business days. The Seller will provide instructions on how to proceed with the return and replacement of the damaged or defective product.
By placing an order on the Marketplace, Customers agree to the Return and Refund Policy and any applicable terms and conditions. MyRoast reserves the right to modify its return and refund policy at any time.
For more information about returns and refunds, if you have questions, or if you would like to make a complaint, please contact us by email at [email protected].
