Here you will find answers to some of the most frequently asked questions from our valued customers. Whether you're new to the marketplace or a long-time coffee lover, we're here to help make your experience with us as smooth and enjoyable as possible.
Take a look through our FAQs to find the information you need, and feel free to reach out to us if you have any additional questions or concerns.
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myroast™ is a specialty coffee marketplace with a curated collection of the finest coffee from around Australia.
Our mission is to unite independent coffee roasters from across Australia, fostering a community of coffee enthusiasts and providing them with a platform to showcase their unique blends and roasting styles.
myroast™ is focused on showcasing and selling specialty coffee. But it doesn’t stop there, we also offer a great range of non-coffee options, equipment, accessories, and merchandise.
Our marketplace is carefully curated to ensure that every product meets our high standards for quality, taste, and sustainability. We seek to unite the products of small-batch roasters, artisanal makers, and independent producers who are committed to using the finest ingredients and ethical practices on one platform.
When you purchase from myroast™, you're not just buying a product - you're supporting a community of growers and roasters who are passionate about what they do.
We offer a personalised shopping experience that's tailored to your preferences. You can browse a wide selection of products, read reviews from other customers, and discover new and exciting offerings that you won't find anywhere else.
So why settle for ordinary coffee when you can have something truly exceptional?
Our sellers deliver their products nationwide within Australia.
At the moment, we're focused on growth within Australia and are currently only able to deliver within Australia.
As a small business, we're working hard to expand our reach and bring our products to customers around the world. For now, we're concentrating our efforts on delivering the best possible experience to our Australian customers and building a strong and supportive community within Australia.
We appreciate your understanding and hope that you'll continue to follow our journey as we grow and expand our offerings. In the meantime, we invite you to explore our selection of specialty coffee and other products and discover the unique flavours and experiences that are available within Australia.
Our shipping and handling is governed by our Shipping Policy. However, the policies may vary depending on the seller.
Some sellers may offer free shipping for orders above a certain amount, while others may charge a fee for shipping and handling. You can view the policies for each seller prior to placing your order.
We understand that security is a top priority when it comes to online shopping, and we want you to feel confident and secure when making purchases through our marketplace.
That’s why we only partner with reputable and trusted payment providers to process transactions and safeguard your financial information, these include Stripe and PayPal.
You can rest assured that when you make a purchase through our marketplace, your payment information is secure and protected.
You have come to the right place, and one of the many reasons we created myroast™. The accessibility to specialty coffee and quality in Australia is the reason many refer to us as ‘coffee snobs’. Unfortunately, choice can also be overwhelming, but with the right questions and knowledge we can help you find specialty coffee, your way!
We recommend you start with the 'getting started' page, and consider one of the many guides we have to help explain the wide world of coffee. Visit our Bean Guide, Roast Guide, Grind Guide and Brew Guide to learn more.
myroast™ relies on our sellers to ensure that adequate quality control measures in place to ensure that the specialty coffee being sold is of high quality and sellers need to comply with the Seller Terms and Conditions, which include amongst other matters, ensuring all products offered on the marketplace are of high quality.
myroast™ also offers the opportunity for customers to review and verify any of the products offered by our sellers, and the opportunity for refund consistent with our Return and Refund Policy.
Guarantees or warranties offered are limited to those within the Terms of Service.
Any additional guarantees or warranties is at the discretion of our sellers.
myroast™ has various measures in place to ensure the authenticity of the coffee being sold, which includes without limitation, reviewing and verifying the sellers, requiring them to provide detailed information about their products, and monitoring customer feedback and ratings.
To choose a seller from the marketplace, you can read reviews and ratings from previous customers, view the sellers product offerings and descriptions, and compare prices and shipping options.
You can also reach out to the seller directly through their Seller Store should you have any specific questions or concerns.
Promotions and discounts for products on the marketplace will vary depending on the seller. Some sellers may offer seasonal sales, special discounts for bulk purchases, or promotional codes for customers to use.
Check the marketplace regularly for any available promotions or discounts!
To place an order on the marketplace, you can browse through the available specialty coffee products from different sellers and add the desired items to your cart. Then you can proceed to checkout, enter your shipping and payment information, and place the order.
Yes, you can purchase coffee from multiple sellers in one order on myroast™. Simply add the desired items to your cart from different sellers and proceed to checkout.
Yes! Our sellers are usually more than happy to comply. Simply provide the lucky receiver’s address and the seller will ship your order directly to them.
Delivery times will vary based on the seller and the destination of the shipment. The estimated delivery time for each product will be displayed at the time of checkout. myroast™ makes no guarantees regarding delivery times and shall not be responsible for any delays in delivery.
However, myroast™ expects our sellers to manage shipment and deliveries within the following guidelines:
You can track your order and shipment on the marketplace by logging into your account and viewing the order status. We also encourage our sellers to provide tracking information with deliveries for piece of mind.
We recommend you contact the seller directly first from their store page. You can then follow up your order and ask for any tracking information to help locate your order.
If you don’t receive a response from the seller within 3 business days, then please send an email with the order details to [email protected] and we will do our best to resolve the issue as soon as possible.
Our Return and Refund Policy states that customers may return a product for a refund only if the product received is damaged, defective, or not as described.
Customers must notify the seller of any issues within 5 business days of receiving the product. The seller will facilitate the return process and issue a refund once the product is returned to the seller.
Please note however, we do not accept returns on specialty coffee products if the customer simply changes their mind due to their perishable nature.
We pride ourselves on our range of coffee and coffee product brands. Each one is carefully curated and selected as a myroast™ brand due to their exceptional quality.
View our Sellers and their products here.
While we would love to say every day, the reality is the frequency at which new sellers are added to the marketplace is dependent on factors beyond our control.
Rest assured myroast™ continues to navigate the industry daily in search of new small-batch roasters, artisanal makers, and independent producers to add to the marketplace.
You can contact the seller for any questions or concerns via their Seller Store.
The process for resolving disputes with a seller will vary depending upon the complaint.
myroast™ is committed to providing customers with a positive shopping experience and has a number of policies in place, including ensuring all sellers engage directly with customers to resolve a dispute should the customer not be satisfied with a product provided by a seller.
If no resolution is sought, myroast™ will review the dispute and work to resolve it with the customer and seller. For further information we recommend you review our Complaints Policy.
myroast™ is an opportunity for small-batch roasters, artisanal makers, and independent producers alike to expand their reach and promote their products.
You can join the myroast™ brands by simply registering under Become a Seller.
If you have any questions, check out our Seller FAQ’s for more information.
Got a question our we haven’t answered? We’re happy to help you with any further queries you might have!
You can contact a Seller via their Seller Store. Alternatively, if you have a general query for myroast™, you can simply contact our support team under Contact Us and we’ll get back to you.
