Earl Grey Tea

Refunds

​After receiving your return and inspecting the item, we will process your refund, please allow at least 7-14 days for your payment to be processed. We will notify you by email to let you know that your payment has been processed.

Exceptions 

For defective or damaged products, please contact customer service to arrange a refund or exchange.

Please Note:

If the purchaser considers the goods received to be faulty, the purchaser is to ship them back to Melbourne Coffee        Roasting Co. at their expense. If the fault is found to be genuine these postage costs will be refunded in full and either a refund or exchange goods will be sent at no further cost. Alternatively, if the product is determined not to be faulty there will be an additional charge incurred to return the goods to you.