Here you will find answers to some of the most frequently asked questions from our sellers. We're here to help make your experience with us as smooth and enjoyable as possible.
Take a look through our FAQs to find the information you need, and feel free to reach out to us if you have any additional questions or concerns.
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myroast™ is a specialty coffee marketplace with a curated collection of the finest coffee from around Australia.
Our mission is to unite independent coffee roasters from across Australia, fostering a community of coffee enthusiasts and providing them with a platform to showcase their unique blends and roasting styles.
myroast™ is focused on showcasing and selling specialty coffee. But it doesn’t stop there, we also offer a great range of non-coffee options, equipment, accessories, and merchandise.
Join our marketplace and unlock the potential to reach a wider audience and expand your brand's visibility. By partnering with us, you'll enjoy the benefits of our targeted marketing and promotional campaigns, while also taking advantage of our streamlined sales, shipping, and payment processes.
Plus, with our secure and user-friendly platform, you can focus on what you do best - crafting high-quality specialty coffees - while we handle the rest. Don't miss out on this exciting opportunity to showcase your unique offerings to the world!
myroast™ is all things coffee-related. We seek to unite independent, artisanal specialty coffee suppliers and roasters.
Don’t supply specialty coffee? We also offer the ability to promote and sell non-coffee products such branded merchandise or tea-related products that often go hand in hand with your sales.
At this stage, myroast™ is focused on marketing products from independent, artisanal specialty coffee suppliers and roasters.
If you think you have a service that fits, we encourage you to reach out to us.
Pay when you sell. We do not charge sign-up fees, insertion fees or monthly subscription fees for product listings. An Admin Fee is only charged on successful orders per category plus applicable Goods & Services Tax (G.S.T) for products sold within Australia. Refer to our Admin Fee Policy for further information.
myroast™ is an opportunity for small-batch roasters, artisanal makers, and independent producers alike to expand their reach and promote their products.
You can join the myroast™ brands by simply registering under Become a Seller.
Once you have registered to become a Seller, a Seller Store will be created. Here you can manage your store, edit products, upload new stock, and manage your seller profile.
When a customer orders your product you’ll automatically be notified with the order details via email.
After that, you need to log in to your Seller Store, approve the sale, and prepare your order under the ‘orders’ menu. When your products have been shipped you mark the order as complete under the ‘orders’ menu and add the tracking details.
Once you’ve done that, we process the order payment using your chosen payment method. We disperse the net proceeds to you within 30 business days, or in accordance with the arrangement and frequency agreed with you.
While customers can buy products for a variety of sellers, shipping and postage is the responsibility of each seller. The use of shippers and carriers is also at the discretion of the seller.
We encourage sellers to consider the appropriation of shipping and postage costs, as customers are more inclined to purchase products from those who include shipping within the cost of the project. We also encourage sellers to include tracking information with orders.
Please consider our Shipping Policy and Shipping Guidelines for more information.
Sellers are expected to facilitate delivery nationwide within Australia.
At the moment, we're focused on growth within Australia and are currently restricting deliveries within Australia.
As a small business, we're working hard to expand our reach and bring our products to customers around the world. For now, we're concentrating our efforts on delivering the best possible experience to our customers and building a strong and supportive community within Australia.
If a customer requests a refund or return, you will have 3 business days to reply before myroast™ must step in, in accordance with our Return and Refund Policy.
The seller is responsible for tracking an order went missing. You will need to either provide additional tracking details or offer a replacement or refund, where the product aligns with our Return and Refund Policy.
If the customer received a faulty or damaged product, or if the product doesn’t match the listing description, you need to offer alternative arrangements.
If a Customer simply changed their mind, how you respond depends on the Return and Refund Policy, or if you have an alternative policy within your store. You must ensure you specify who pays for shipping and postage and how long you accept returns.
Please consider our Return and Refund Policy for more information.
myroast™ sets out these terms within the Seller Terms and Conditions and Terms of Service.
However, we encourage sellers to include their own terms and conditions. They’re important because they lay out expectations for you and the customers.
Being honest and open in your seller terms and conditions builds trust for you and the customer and avoids unwanted issues like disputes or other problems. Communication makes for a positive experience for both you and customers.
In your seller terms and conditions, you need to be clear about your transactions. Specify taxes and other fees, share shipping information, and include your return policy. In doing so, we encourage you to consider our Terms of Service and associated policies.
myroast™ encourages sellers to include a product policy for each of their products. Alternatively, you can refer a customer to these requirements within your terms and conditions.
These policies lay out expectations for you and the customers and clarify both parties’ responsibilities. Having a thorough product policy helps to avoid unwanted issues like disputes or other problems.
The SKU number is the Stock Keeping Unit number. It’s a unique number used to track inventory internally.
SKUs are alphanumeric, and should outline the important product details like price, brand, type, and size, for example.
There is no need to use the SKU value, however aides in inventory management as your business grows.
Once you’ve set up your Seller Store, all you need to do is add products to get selling. To do this, log into your profile, click ‘Products’, then ‘Product Listings’, and then ‘Add Product’.
For more information, visit our Seller's Guide. Here you will find complete information to help you, including a downloadable User Guide.
For consistency, we require all products to be listed within one of the already pre-set product categories. These include:
If you feel that the product you offer does not fall within one of the above categories, please Contact Us to us to determine whether the product fits within the myroast™ product guidelines, which are set out within the Seller Terms and Conditions.
Attributes help find and filter products on our site.
Choose relevant tags that describe your product, like ‘single origin’, ‘arabica’ or ‘organic’ for example.
A product should include a short description of the item as well as main characteristics.
Got a question our FAQs haven’t answered? We’re happy to help you with any further queries you might have!
If you have a general query for myroast™, you can simply contact our support team under Contact Us and we’ll get back to you.
