Shipping Policy
Aussie Coffee Roasters understand that when you order a product, you are excited and eager to receive it, so we aim to dispatch our orders on the same day. Orders placed after 12pm will be dispatched the following day. All orders are guaranteed to be dispatched within 48 hours of receiving the purchase order, unless the order is placed over the weekend in which case it will be dispatched on Monday.
Aussie Coffee Roasters are proud of the coffee that we roast and therefore want you, our customer, to enjoy it at its freshest; because of this we designed our bean packaging with degassing valves to maintain optimal freshness. Our delivery cost is the same whether you order 250g or 1kg and if you like to order tea and coffee and spend over $50 then your shipping will be free. For orders under $50 wherever you are in Australia freight will incur a flat rate of $9.95. You can’t walk past that!
Delivery is via Sendle. Within the Perth metro area the estimated delivery time is 3-7 working days. For all other Australian states orders may take 5 – 10 days. All services include tracking advice. However, if you have not received your order within 14 days of purchasing then please contact our managing director [email protected] to confirm the current location of your order and advise you on what steps will be taken next to ensure delivery is completed.
Cancellation / Return / Exchange Policy
We hope that you enjoy our products however if for some reason you find that the quality of our products or the service from our company is not adequate then we are happy to replace the product with something new or your money back. We are extremely confident with the standard of our products and services that we are able to provide you with a satisfaction guarantee on any and all purchases made.
All products and services are subject to availability and while every endeavour is made to supply these, Aussie Coffee Roasters make no guarantees that all products are available at all times.
Prices are quoted in Australian dollars and are inclusive of GST, where necessary. Any order requiring a refund will be at the discretion of Aussie Coffee Roasters Management and will be issued in Australian dollars at the amount of the initial order. T&Cs apply.
