Shipping Policy
Processing Time
Orders are typically processed within 1-2 business days after payment confirmation. During peak seasons or promotional periods, processing times may be slightly extended.
Shipping Methods
We offer Standard and Express shipping options to meet your needs. The available methods will be displayed during the checkout process, and you can choose the one that best suits your preferences.
Standard Shipping: Estimated delivery within 3-7 business days after order fulfillment.
Express Shipping: Estimated delivery within 2-5 business days after order fulfillment.
Shipping Costs
Shipping costs are calculated based on the selected shipping method. You can view the shipping costs during the checkout process before completing your purchase.
Within WA: Flat rate of $6.95 for Standard shipping and $11.90 for Express shipping
Outside WA: Flat rate of $8.50 for Standard shipping and $14.95 for Express shipping
Free shipping for orders above $70
Order Tracking
Once your order has been shipped, you will receive a confirmation email with tracking information. Please allow up to 24 hours for the tracking details to be updated.
Address Accuracy
Please ensure that your shipping address is entered correctly during checkout. We are not responsible for orders shipped to incorrectly entered addresses. If a package is returned due to an incorrect address, additional shipping fees may apply for reshipment.
Refund Policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a refund or exchange.
To be eligible for a refund or exchange, your item must be unused and in the same condition that you received it. It must also be in its original packaging.
You can always contact us for any refund or exchange questions at [email protected].
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, please contact us.
Refunds
For items that are not eligible for an exchange, we may provide a refund instead. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
Shipping
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
