Shipping Policy
At Grand'Cru Coffee, we pride ourselves on delivering fresh products in a timely manner. We strive to process, roast, and dispatch all orders within 48 hours of receipt to ensure you receive the freshest quality possible. Please note, under exceptional circumstances beyond our control, there might be an extension in this time frame.
We dispatch our products from Chatswood, Sydney utilizing Australia Post and Aramex Australia to fulfill our delivery services. Currently, we do not offer international shipping.
Our shipping rates are as follows:
- For orders $75 and over within Australia, shipping is free.
- For a standard parcel within Australia, shipping costs $10.
- For an express parcel within Australia, shipping costs $15.
Delivery time estimates are based on our recent performance and do not account for any potential disruptions that could cause delays. Please refer to the respective service provider's website for specific delivery times and service updates.
If you have any questions or concerns regarding your order or our shipping policy, please do not hesitate to contact us either via our online enquiry form or by sending an email to [email protected].
Refund Policy
All returns will be inspected for authenticity prior to processing for refund or exchange. Upon inspection, a notification email will be sent to you with the approval, rejection or for clarification on any issues relating to the returned product.
If your return is approved, your refund will be processed to the original payment method. It may take 5-7 business days for your refund to be processed. If it takes any longer than this, please feel free to contact us either through our contact form here or send us an email at [email protected].
Please note that if your order has been shipped, the shipping fee is not eligible for refund. Also, do check your associated accounts for holding credits if you haven’t received a refund yet.
Cancellation / Return / Exchange Policy
Our return policy lasts for 14 days from the order ship date. If the return policy has expired, we unfortunately cannot offer a refund or exchange for change of mind.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Please note that ground coffee and digital products are not returnable.
To complete your return, please proceed to the returns portal on our website.
For exchanges, we will repair or replace any item sold if there is a manufacturing defect in material or workmanship within 30 days. However, pre-paid returns are available only within 14 days of the order ship date. Outside of that period, it is the buyer’s responsibility and cost to deliver the goods to, and dispatch from, our service center: Grand’Cru Coffee, 7/3 Gibbes St, Chatswood, Sydney NSW 2067.
